OUR SERVICES

1. PROTEK/SOLTEC

  • Installation
  • Planned Preventive Maintenance
  • Corrective Maintenance
  • Rental
  • and etc…

2. Biomedical Engineering(ALL Brands of Medical Equipment at Public/Private/Teaching/Army Hospitals including Klink Kesihatan)

  • Mechanical Installation - Imaging Systems/Medical Equipment
  • Planned/Corrective Maintenance - Ultrasound, Patient Monitoring System, Electrocardiography, Ventilator, Defibrillator and etc…
  • *Subject to official appointment

With proper servicing, a well-made equipment can operate safely and reliably throughout its life-cycle. Without proper servicing, even the best equipment is significantly more likely to fail when you can least afford it.

One of the best ways to protect your investment, therefore, is by including a service plan from Mytech Essentials who have the experience, know-how and resources to provide comprehensive, high quality support. Planned preventive maintenance can help detect a wide range of ailments before they become serious and costly issues.

Types of Service Agreements

A variety of different service options are available, any of which will likely save you time and money by minimizing business interruption and the costs of downtime, as well as enhancing overall return on investment by extending the lifespan of critical power equipment.

  • Service agreements, or service contracts, usually combine parts and labor coverage (electronics, batteries or both), one or more planned preventive maintenance inspections annually, and a combination of coverage hours and arrival response time. Plans can be tailored to meet almost any need.
  • Extended warranty may also be purchased for our products. A warranty commonly covers specified parts and labor such as electronic components for a fixed period of time. Warranties may have limited response times or exclude features like planned preventive maintenance. The more services added to a warranty, the closer it becomes to a service agreement.
  • Time and material (T&M) service is a paid-repair approach through which Mytech Essentials makes a repair only when something breaks. T&M can be done either back at the workshop or on-site, depending on the severity of the issue. This method can be an unacceptable service solution for some customers, since it’s often expensive, and there’s the uncertainty of not knowing when a field engineer will arrive. Because service agreement (contract) customers always take priority, T&M response times can be up to a week or more, based on the product and location.
  • Rental agreement (leasing) is available for you to better manage your CAPEX and OPEX. You can have your equipment protected with zero investment cost and we will take care of the maintenance including replacement of battery set as well as replacement of wear and tear parts without incurring additional cost throughout the agreement term.